Shipping policy

All orders are processed and shipped within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Domestic (within Sri Lanka):

Standard Shipping: 3-5 business days.

Express Shipping: 1-2 business days.

International:

Standard International Shipping: 7-21 business days.

Shipping costs vary based on destination and package weight.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email with a tracking number once your order has been shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Gambette Ceylon is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages or Lost Packages

Gambette Ceylon is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. You should also contact us so we can assist you with the claim process.

Returns, Refunds, and Exchanges

Our return policy is outlined on our Returns & Exchanges page. Please review it for details on our procedures for returns, refunds, and exchanges.